Terms & Privacy

Beesleys Tools is a long established trading entity who's aim is to supply quality hand and power tools and associated sundries and consumbles.

Below are the legal terms covering our conditions of sale and the protection of your data used in trading with Beesleys Tools.

We'd like to keep things simple but, of course, we are governed by the applicable laws;


------------------------- TERMS & CONDITIONS------------------------- 

1. Definitions

  • Contract - the document or documents that set out these conditions and all other details about your agreement with us. Placing an order does not form a legally binding contract. A contract is formed only when we have received and accepted your order.
  • We, us - Tool-Shop.co.uk is the ecommerce website of Beesleys Tools.
  • You - the person, firm, company or other organisation buying the goods from us.
  • These conditions override any terms and conditions you may have put forward, unless we have agreed to any other conditions in writing.
  • These conditions do not affect your statutory rights as a consumer.
  • The contract will be governed by English Law.

2. Our charges

  • Payment terms for buying goods. You must pay us when you place your order.
  • Payment Methods. We accept PayPal, Visa, MasterCard, Visa Debit procesed by SAGE.  If you are not happy with entering your card details on the Internet, please telephone for advice.
  • Tax Charges. All product and shipping prices shown include UK VAT at the current rate of 20%. Verified EU VAT registered entites may buy VAT exempt under the appropriate scheme.

3. Delivery and collection charges

  • You must pay us any agreed charges for delivery or collection of goods.

4. Returns
a. Damaged or Faulty.

  • If you the customer receive faulty goods, within the first 7 days please contact us where we can offer advice, or contact the manufacturer to remedy any issues. 
  • Damaged goods must be signed damaged upon delivery or we cannot refund your purchase.  Always check your delivery CAREFULLY for external damage before signing the acceptance note. After 7 days all tools will be repaired under the manufacturers warranty.
  • After 7 days any carriage charges become the responsibility of the purchaser to return.

b. Items no longer required / incorrectly ordered.

  • All changes to an order including returns & refunds must be made by the purchaser.
  • Returns are the responsibility of the purchaser at own cost, with reputable carrier.
  • Definition of 'Consumer' and 'Trade'
    • 'Trade' means a person acting for the purposes relating to that persons trade, business, craft or profession, whether acting personally or through another person acting in the trader’s name or on the trader’s behalf.
    • 'Consumer' means an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession.
    • Trade Customers. If you, the trade customer incorrectly order or no longer require an item purchased, we will refund the said item in full, excluding any postage and packaging charges that we have incurred when shipping, and/or collecting the said item providing the returned goods are complete with the original packaging and are in a re-saleable condition, you must inform us in writing within 7 days of receipt of the item and the goods are returned to us within 14 calendar days of receipt.  
    • Customers are responsible for ensuring they have entered a correct delivery and billing address. Your items will be sent to the exact delivery address stated on your order.
    • If you have made a mistake when ordering an item please get in touch and we will endeavour to update your delivery address if your order has not been dispatched.
  • Domestic Consumers
    • You have the right to cancel this contract within 14 days without giving any reason.
    • The cancelation period will expire 14 days from the day you receive your goods or in the case of a split delivery the day on which that last part of you order is delivered.
    • To exercise the right to cancel your contract with us, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post,fax , or e-mail) to Beesleys Tools, 1 Beatrice Street, Swindon, SN2 1BB. Telephone: 01793 538847. Fax: 01793 532566 email – sales@tool-shop.co.uk
  • Effects of cancellation
    • If you cancel this contract, we will reimburse to you all payments received from you less the cost of delivery. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the  loss is the result of unnecessary handling by you.
    • We will make the reimbursement without undue delay, and not later than;
      • 14 days after the day we receive back from you any goods supplied, or
      • (if earlier) 14 days after the day you provide evidence that you have returned the goods.
    • We will make the reimbursement using the the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
    • You shall send back the goods or hand them over to us at 1 Beatrice Street, Swindon, SN2 1BB, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send the goods back before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. If the goods are to large to return we can arrange for the goods to be collected by our carriers at your cost.
    • You are only liable for any diminished value of the goods resulting in the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
    • We recommend that any goods you return using a registered delivery service and that you package and protect all items so that they are received back in the condition that you sent them.
    • We may at our discretion accept goods back after this time but we reserve the right to charge a restocking charge of up to 30%.
    • Customers are responsible for ensuring they have entered a correct delivery and billing address. Your items will be sent to the exact delivery address stated on your order and if this is incorrect we unfortunately cannot reimburse you if your order does not make its way to you.
    • If you have made a mistake when ordering an item please get in touch and we will endeavour to update your delivery address if your order has not been dispatched.

5. Manufacturers Warranty

  • Manufacturers warranty is specified by the manufacturer of the said item, and will be stated within any documentation supplied with the said product.

6. Limits of our liability

  • All the times we quote for delivering or collecting the goods are approximate.
  • We will not be liable for any delays caused by circumstances beyond our reasonable control, e.g. acts of God, civil commotion, riots, flood, fire, and legislation.
  • If the goods break down or stop working properly during a manufacturers warranty period (see 5. Manufacturers Warranty), we will advise on arranging the appropriate and suitable action.
  • We will not be liable for any indirect loss, or any loss of business or profits, savings you expected to make, wages, fees or expenses caused by the goods or any part of them breaking down or stopping working properly.

7. Ownership of and responsibility for the goods you buy

  • If you buy any goods from us, you will become responsible for loss or damage as soon as the goods are delivered to you or your premises.
  • We own the goods until full payment has been received for all the goods we have supplied. We have the right to ask for the goods back if payment is not made in full for them.

8. Separate terms

  • If any term in this contract cannot be enforced, this will not affect the remaining terms.

9. Privacy Policy

Beesleys Tools collects information lawfully and in accordance with GDPR and the Data Protection Act 1998. View our Privacy Policy for full details.

  • Information is collected during the ordering/registration process. The information is used to process your order.
  • The type of information that is collected about you includes: your name, your postal address, contact phone and / or mobile number, your VAT number, e-mail address, credit / debit card details (processed by Sagepay or Paypal) and dispatch address if different than you postal address.
  • We will not e-mail you in the future without receiving express permission from you first.
  • If you have any questions / comments regarding privacy, please contact us by email: sales@tool-shop.co.uk

10. Handling Complaints

  • Beesleys Tools endeavours to respond to complaints within five working days of the complaint being received. All complaints should be forwarded to our customer services at the address below.
  • It is in our best interest to ensure that all complaints are dealt with fairly, effectively, and in a confidential manner.

11. General

  • If you order products from our website we will send you an email confirming receipt of your order. Your order is an offer from you to us to purchase the goods. We accept that offer when we send you an email confirming that we have sent the goods to you.
  • Product descriptions and illustrations have been given in good faith but due to manufacturers policies of development and improvement may result in change and therefore they do not form any part of our contract. Images and colours on the web site may not be accurate reproductions and are provided for guidance only.
  • In the event of any price errors or changes these will be confirmed to you at the time of ordering.
  • All offers are subject to availability. All trademarks throughout this web site are acknowledged.

12. Reproduction

  • Reproduction in any form of this web site is strictly prohibited without prior written permission of Beesleys Tools.

13. Spamming and Abuse

  • We reserve the right to block/ban any user/IP Address which is believed not to be a genuine customer or potential customer of the company.

14. Events Outside Our Control

  • We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
  • A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
    • Strikes, lock-outs or other industrial action.
    • Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
    • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
    • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
    • Impossibility of the use of public or private telecommunications networks.
    • The acts, decrees, legislation, regulations or restrictions of any government.
  • Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.


-------------------------  PRIVACY POLICY ------------------------- 

Beesleys Tools are committed to ensuring the trust and confidence of all visitors to our web site is maintained. Under no circumstances will Beesleys Tools share personal data with other companies or businesses for marketing purposes. As required by the current UK data protection acts (1994 and 1998), strict procedures are in operation to ensure your personal information (data) is safe.

Data Security

  • We have taken a great deal of care to ensure that any personal information you send us remains secure and totally confidential. All credit card information is encrypted when it is transferred over the Internet using SSL Encryption to our Payment Service Providers. We do not collect or store your payment details. All personal information collected as part of our contract with you (ordering process) is held on a secure server and will not be used in any way other than to fulfil the contract (ordering process) without your express permission.

Data Collection & Usage
Here’s all the information you need detailing the data we collect from you, the reasons for this data collection, how the data will be processed and why. We will keep your information for as long as necessary in relation to the purpose it was originally collected/processed, although we may keep your data for longer if required for legal or regulatory reasons.

Order Process

  • Data we collect, store and process:
    • Name, Company, email address, billing and delivery address, VAT number (if applicable), Telephone number, IP address.
  • Lawful basis for processing this data: necessary for order processing (contract).
  • Legitimate reasons we will process this data and why:
    • We collect this data to process and complete our contract (order) with you.
    • We will contact you via the email address provided to supply invoices, give order status updates or any other necessary details regarding your order. This includes communications to confirm your details are accurate and correct.
    • We may contact you via the telephone number provided to communicate information regarding your order.
    • We will collect and store the email address and IP address used at the time of ordering for fraud prevention purposes.
  • Legitimate reasons our partners may process this data and why:
    • Delivery: Our courier(s) may contact you via the email address and/or telephone number provided to update you with the tracking details for your parcel.
    • Payment Paypal: Paypal may use the email address provided to communicate confirmation of payment(s) made.
    • Payment via SagePay: SagePay will collect and store the name, company name, billing address, delivery address, telephone number and IP address for fraud prevention purposes.
    • VIES: Your VAT number will be processed by the VAT Information Exchange System (VIES) for validation purposes.

E-Mail Marketing (Newsletter)

  • Data we collect, store and process:
    • Name, email address, purchased items, device used.
  • Lawful basis for processing this data:
    • consent from user required.
  • Legitimate reasons we will process this data and why:
    • With your consent, we will collect and store your first name, last name, email address, items purchased and value of items purchased (if applicable).
    • We will process this data allowing us to contact you via the email address provided with the latest news, offers, discounts, voucher codes and service updates via email newsletter. The data collected will help us understand our customers better and provide a better service.
    • We may use the email address provided to contact you occasionally to check the information is accurate and up-to-date.
    • If you unsubscribe from a mailing list we will retain your data for email analytic purposes in order to provide better email service to our customers. You have the right to be forgotten - meaning you can request deletion of your data if you wish. To request to be deleted from our records contact us at gdpr@tool-shop.co.uk


  • We want to make it easy to use our website. This sometimes involves placing small amounts of information on your device (computer, mobile phone, tablet) called cookies. We need your consent to use cookies. In case you wish to opt-out you have to disable cookies in your browser or refrain from using the website.

Your Data & Our Partners

  • We may employ third party companies and/or individuals ("Service Providers") to facilitate our service to you and on some occasions provide the service on our behalf. Some of our Service Providers are employed to assist us in analysing how our service is used.
  • Our service providers only have access to personal data needed to perform their service. They will not use it for any other purpose. Furthermore, they must process any personal information in accordance with this Privacy Policy and as permitted by EU data protection laws.

Accessing & Amending Your Data

  • You can view your personal information stored by logging into your online account. 
  • If the personal information we hold about you is incorrect or out of date, you can update this information in your online account. 
  • You have the right to data portability. You can request to obtain a copy of your personal data in a commonly used electronic format so that you can manage and move it.
  • Your Right to be Forgotten & Restrict Processing
  • You have the right to object to our use of your personal information, or to ask us to delete or remove it if there is no legitimate reason for us to keep it. 
  • You have an absolute right to object to any processing (including profiling) undertaken for the purposes of marketing. If you object to the use of Cookies, you can do so by clicking the “Decline” button on our Cookie consent popup present when you visit our website. You can unsubscribe from our email Marketing (Newsletter Subscription) by clicking the'Unsubscribe' link on any marketing email you receive from us. If you have any other data processing queries or requests, please email us.

Privacy of Minors

  • Beesleys Tools does not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your children has provided us with personal data, please contact us via telephone or email. If we become aware that we have collected personal data from anyone under the age of 18 without parental consent, we take steps to remove that information from our servers.
  • For all the data queries and requests mentioned please send us an email at gdpr@tool-shop.co.uk

Links to Other Sites

  • Our website may contain links to other external websites that are not operated by us. If you click on an external link, you will be redirected to a website not governed by this Privacy Policy. We strongly advise you to review the Privacy Policy of every site you visit.
  • We have no control over and assume no responsibility for the content, privacy policies or practices of any external sites or services.

Data Protection Responsibility

  • Beesleys Tools accepts responsibility as Data Controller for all information collected via this website. In its capacity as Data Controller, Beesleys Tools has written undertakings from all third party Data Processors that it will protect all personal data received as required by the Data Protection Acts of 1984 and 1998.